Orders

• All orders must be submitted in writing via email or fax.

• Email: sales@promosetter.com

• Email orders will receive a confirmation of receipt.

• For fax orders, please call to confirm receipt.

• Promo Setter is not responsible for orders that have not been confirmed.

• All rush orders must be called in and informed after sending the PO.

Lead Time

• All blank in-stock orders ship within 48 hours.

• Screen printed orders (up to 2 colors, max 3,000 pcs) ship in 5 – 7 working days after digital proof approval.

• Beach towel orders ship within 8–12 working days after approval.

• Sublimated towels and blankets ship within 7–10 working days after approval.

• Embroidery orders ship within 7–10 working days after approval.

• Made in USA jacquard towel orders require 4–6 weeks production after sample approval.

• Edge-to-edge fiber reactive towel orders require 10–12 weeks standard lead time.

• Overseas tote bag or apron orders can be fulfilled in 4 weeks (air) or 8–10 weeks (ocean).

• Rush orders must be approved by Promo Setter and may incur an additional charge.

• Lead times can often be reduced—please contact us for details. Free rush options may be available.

Artwork

• All artwork must be emailed to sales@promosetter.com with PO number included.

• PMS colors must be specified.

• Minor artwork adjustments may be required for best results; we will confirm before changes.

Screen Printing

• Artwork must be in Adobe Illustrator CS or higher vector format (AI, PDF, EPS).

• Improper files may require redesign at additional cost.

• Typesetting services available for a minimal charge (font and layout must be provided).

Sublimation

• Photo Art: Minimum 300 DPI at actual size or 750 DPI at ¼ size.

• Spot Color: Vector file required (AI, EPS, PDF).

• Combined artwork: Must be layered with photo and spot elements separated.

• Bleed: Allow 1.5” bleed on all sides.

Full Color Heat Transfer

• Images must be minimum 300 DPI at actual size.

• Minimum font size: 16 pt.

• Minimum line thickness: 2 pt.

Embroidery

• Most file types accepted.

• DST and EMB files are accepted.

• Email embroidery files/tapes to sales@promosetter.com.

Proofs

• Proofs are provided free of charge.

• Two revisions included; additional revisions cost $7.50 each.

• Production begins after final approval.

Over/Under Runs

• All orders are subject to a 5% over/under run and considered complete.

• Orders under 144 pcs: 10% over/under allowed.

• Exact quantity requests may incur a 5% upcharge on orders over 144 pcs.

Payment Terms

• New clients are prepayment until credit approval.

• Repeat clients may apply for credit terms.

• We accept credit cards, checks, wire transfers, and ACH.

• Approved accounts may be invoiced Net 30; others remain prepaid.

Pre-Production / Samples

Silk Screen

• $125 per pre-production sample (includes ground shipping within USA commercial address).

• Additional express shipping charges apply.

• $43.75 setup charge per color.

• Repeat setup applies if order is placed after 6 months.

Heat Transfer / Full Color

• $156.25 per sample.

• 50% credited back if order is approved.

Beach Towels

• $187.50 per sample.

• $150 setup charge per color.

• Repeat setup applies after 6 months.

Overseas Cotton Bags Program

• Blank sample: $75

• Printed sample: $156.25 + $12.50 per color setup

Overseas Towel Program

• Pre-production sample: $250

Setup Charges

• Setup charges apply per catalog page and product type.

Additional Charges (Screen Printing)

Run charges per unit:

• 72 / 144 / 300 / 600 / 1,000 / 2,500 / 5,000: $0.55 each

• PMS color match charge: $25

• Exact PMS match is not guaranteed on all surfaces.

Shipping

• All orders ship via UPS or FedEx Ground unless specified otherwise.

• Promo Setter is not responsible for carrier delays or delivery errors.

• Address correction charges apply if incorrect address is provided.

• Drop ship charge: $8.75 per additional location.

• Freight quotes are estimates; actual costs may vary.

Promo Setter – Terms & Production Guidelines